** read all the details carefully **

Terms and Conditions

This document is an electronic record in compliance with the Information Technology Act, 2000, and its amendments.

It serves as a legally binding agreement between you ("user") and The Craftly Shop ("Platform Owner," "we," "us," or "our"). By accessing, browsing, or using this platform (including its website, mobile site, or mobile applications), you agree to adhere to these Terms and Conditions.

General Provisions:

Platform Ownership: This platform is owned by JS Group and managed by Snehasish Haldar , registered at Akulnagar,Hasanpur , Berhampore, West Bengal, India,742302 .
Modifications: These Terms may be updated at any time without prior notice. Users are encouraged to periodically review them.
Eligibility: By using the platform, you confirm that you are legally capable of entering into binding contracts under applicable law.
Accuracy of Information: Users must provide accurate and complete information during registration and throughout their use of the platform.

Usage Guidelines:

The platform's content and services are proprietary and licensed; unauthorized use may lead to legal action.
Users must not engage in activities that are unlawful, harmful, or violate these Terms.
Payments for services must be completed promptly as per the agreed terms.

Liability Disclaimer:

We do not warrant the accuracy or completeness of the platform's content and are not liable for errors, interruptions, or any damages arising from its use.

Dispute Resolution:

All disputes will be governed by Indian laws and are subject to the exclusive jurisdiction of the courts in Berhampore, West Bengal. For concerns, contact us at: +91 8617667982.

Privacy Policy

Introduction:

This Privacy Policy explains how The Craftly Shop collects, uses, and protects your personal data. By using our platform, you consent to this policy.

Data Collection:

We may collect:

Personal details (e.g., name, address, contact information) during registration.
Sensitive information (e.g., payment details) with your explicit consent.
Behavioral data (e.g., usage patterns) to enhance user experience.

Data Usage:

Your data is used to:

Process transactions and provide services.
Communicate updates, promotions, or issues.
Improve platform functionality and security.

Sharing and Disclosure:

We may share data with:

Internal teams and affiliates for operational purposes.
Third-party service providers (e.g., logistics partners) as necessary.
Government or legal authorities if required by law.

Security:

We implement reasonable security measures to protect your data but cannot guarantee complete security due to inherent risks of internet transmission.

Rights:

Users can access, rectify, or delete their data by contacting our Grievance Officer at Akulnagar,Hasanpur,Berhampore,Murshidabad,742302

Return and refund policy

Unboxing Video is Mandator to Claim Return ,Refund or Exchange of the Product.
Return ,Refund or Exchange is only available for damage or missing products

Return policy -

We have a 3 day return policy, which means you have 3 day after receiving your item to request a return. To be eligible for a return, your items must be in the damaged condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. UNBOXING VIDEO IS A MUST TO REQUEST A REPLACEMENT Replacement time frame - 10 days To start a return, you can contact us at snehasishhaldar2003@gmail.com or WhatsApp Us on +91-96090-96095.

Please note that returns will need to be sent to the following Akulnagar,Hasanpur,Berhampore,Murshidabad,742302 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions - thecraftlyshop@gmail.com

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like bulk orders.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item and exchange is only available for damaged or missing items. Exchange time frame - 10days

Refund Policy -

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 5 to 7 business days have passed since we’ve approved your return, please contact us at thecraftlyshop@gmail.com.

Shipping Policy

Shipping Information

We offer domestic and international shipping to most locations. Shipping times and costs depend on your location and the selected shipping method.

Processing Time

Orders are typically processed within 1-7 business days. Orders placed after 3:00 PM will be processed the following business day.

Shipping Methods

We offer several shipping options:

Standard Shipping: Delivery within 7-14 business days.
Express Shipping: Delivery within 5-7 business days.
International Shipping: Delivery times vary depending on the destination country.

Shipping Rates

Shipping rates are calculated at checkout based on your location, the weight of your order, and the selected shipping method.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email to track the progress of your delivery.

International Shipping

Customers outside of India may be subject to additional customs fees, duties, or taxes, which are the responsibility of the buyer.